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The Online Customer Self-Care module provides a secure Internet based customer self-care environment. Customers view their billing information in the same format as the printed bill they currently receive.
Customers are able to:
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Review current and previous bills
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Pay bills via credit card or e-check
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Enroll in ongoing bank or credit card draft
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E-mail questions and billing issues to Customer Service
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Select specific line items from the online bill image to email to Customer Service for question or problem resolution
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Discontinue paper billing and receive all bills electronically
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Add or remove features and services on existing accounts
The Online Billing Platform enables your company to:
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Track usage trends
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Provide reporting on about online payment traffic
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Restore services disconnected for non-pay once payment is received
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Provide customers with copies of prior billing statements
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Provide customers with downloadable call record data
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